Does it sound familiar?

• You were a great individual contributor but struggle after being promoted to leader CS?
• You want to be strategic but every day fire fighting gets the better of you?
• Your teams are very busy but what they so is not moving the needle for your CEO?
• You find it tough to advocate for your team and get the the visibility that they deserve?
• Your constant efforts to align with cross functional teams fall flat?

Who is this Course For?

• Customer Success Decision Makers (Department heads, Customer Success Industry Vertical Heads etc)
• Tenured CSMs with domain expertise aiming for leadership roles and becoming revenue centric
• Personnel with Customer Marketing Responsibility

Course Outcomes

• Strategic Customer Success Management
• Revenue Expansion and Growth
• Minimzed Firefighting

Course Focus

• Customer Success and its overall alignment with business
• Defining effective and efficient customer success strategy and processes
• Bringing revenue orientation to customer success teams

Course Modules

• Customer Success Maturity Models
• Strategy – Alignment, Segmentation, Journey Mapping
• Process Development – Identifying and delivering value
• Creating Playbooks
• Revenue Orientation – Demonstrating & monetising customer value
• Leveraging Customer Marketing

Tell us your leadership challenges by filling this short questionnaire (takes less than a minute)