Does this sound familiar?

• A friendly and responsive client churns out of nowhere and you are caught off guard
• You are keen to deliver outcomes your customers desire but you get stumped by your client’s inaction or your organisations broken internal communication
• You have been handed a new client but you struggle to engage with them in a way that opens doors for business growth
• You sense the need for revenue growth but selling isn’t what you signed up for
• You are busy dousing one fire after another, but have no progress to show

Who is this Course For?

• Professionals who are planning to or have recently transitioned into Customer Success
• Young Account Managers or Customer Success Managers in startups or corporates
• Customer Success aspirants who have been in different domains earlier say product or engineering departments

Course Outcomes

• Effectively engage, manage and retain customers
• Manage internal relationships to deliver outcomes
• Shut shop in time to have a life

Course Focus

• SaaS business model and why is Customer Success critical to it
• Nuts and bolts of Customer Success to ensure business outcomes & manage day to day challenges
• Understand the drivers of success and how to leverage them

Course Modules

• Understanding subscription economy
• Need for Customer Success
• Mindset needed to succeed in Customer Success
• Nuts and Bolts of Customer Success
  • Segmentation
  • Ideal Customer Profile
  • Customer Journey
  • Onboarding
  • Success Plans
  • Adoption
  • Business Reviews
  • Stakeholder Management
  • Managing Internal Relationships
  • Metrics – Customer and Business Health
  • Managing Retention and Churn
• Bonus Content (Free only for the first batch)
  • Time Management

Course Format

• Live coaching in cohorts of 5 – 6 CSMs
• 6 zoom sessions over 3 weekends (Sat and Sun)
• Bonus Module on Time Management
• One Complimentary 1 – 1 consultation

Tell us your customer success challenges by filling this short questionnaire (takes less than a minute)